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a. Customs clearance need be taken by customers themselves when shipping to Argentina (since November 2013). If you ship to this location, please confirm the receiver can process this.
b. When you ship to Brazil, please offer Value Added Tax NO. (CNPJ NO. for company or CPF NO. for individual). Each Customer in Brazil has to pay for the customs or tax when you pick the package in the customs office.
c. We will declare a low value to avoid high customs for all customers from our site. Please don't worry about the high tax or customs.
d. All our wedding dresses, wedding party dresses, special occasion dresses and shoes are made to order even if you choose standard size.
1. First of all, you need to have a general knowledge of size and color etc.
a. Our size is based on our own, so you need check the size chart before buy, as well as our measurement guide.
Made to Order dress size:
b. If you choose other colours, please visit our colour chart.
2. Shipping / Freight
Generally we will charge $25-$35 (depending on weight and destination) as shipping cost. But we also offer dresses with FREE SHIPPING when on promotion. You can check the shipping cost at our "shopping cart" after adding your product.
Total time (18-28 days) = Tailoring time (15-20 days) + Shipping time (3-8 days)
Total time (5-18 days) = Processing time (2-10 days) + Shipping time (3-8 days)
If you need rush order, please buy this service with your products at the same time.
Now we support PayPal, Bank Transfer & Western Union as our main payment methods. If you need any other payments, please let us know.
4. We provide many discount projects, so please follow our blog to get one!
5. How to buy (page design and content may be different from the current one in different languages.)
How To Order
a. First choose the dress you love most.
b. If you need drop-shipping, please contact us after you place the order.
c. Choose a correct colour. If you choose other colours / custom colours, please visit our colour chart first and leave a message with your colour name when checking out.
d. Choose your own size. For custom size, please visit our size chart first and leave a message with your size including bust, waist, hips, hollow to floor and height when checking out. We promise to provide custom service for free, (plus-size dresses excluded). If you wish a custom plus size dress, please contact us first.
e. If you need a rush order, please contact us first.
f. Fill in the quantity and then add to cart. After "add to cart", you can either go on shopping (our shopping cart can remember your chosen items) or check out.
g. Shopping cart will show a summary of what you buy. You can check the subtotal including the shipping cost. If you have our coupon code, you can apply it here.
h. Please leave the correct information to make sure that you can receive the items. We strongly recommend you to be a registered user to get the best and the most comprehensive service from us, even though non-registered user is available as well. Register can be so easy within one step . Afterwards, please confirm your information, shipping, payment and total amount again, and then you will be redirected to the online payment website (Paypal.com).
i. Please feel free to contact us when you come across any problem during shopping. Once you place the order, the system will send you an order information email no matter whether your payment is successful or not. After receiving your order, we will contact you within 24h to confirm some important information. During the time, please make sure that your email is valid [we may cancel your order if email is invalid for secure reasons] and can receive emails from [email protected] If you haven't received it, please check your email spam-inbox or contact us directly. This confirmation procedure may need 1-2 days. If you are urgent and do not need this, please leave a message with "I DO NOT NEED FINAL CONFIRMATION" (For this, you have to offer the correct information as detailed as possible).
E-mail: [email protected] (9am - 6pm GMT+8/CST, Maybe we are on the bed (night) while you are placing the order (daytime). ^_^)